Email from BOA/Zelle: "Your email has been deleted"

Ask Bing: Is this a scam?

Hello, this is Bing. I’m glad you asked me this question, because it could save you from falling victim to a scam. Yes, this is a scam that targets Bank of America customers who use Zelle, a mobile payment app. The scammer will send you an email or text message claiming that your email has been deleted from Zelle and asking you to verify your account information or send money to yourself or others. If you do so, the scammer will use your information or code to access your account and steal your money. Here are some tips to avoid this scam and protect yourself:

• Do not click on any links or download any attachments from emails or texts that you are not expecting or that look suspicious. Bank of America will never text, email or call you asking for personal or account information or to send money using Zelle.
• If you receive a message that claims to be from Bank of America and asks you to verify your account or resolve fraud, do not reply or call the number provided. Instead, contact Bank of America directly at the number on the back of your debit or credit card or dial (877) 366-1121.
• Enable multifactor authentication for your online and mobile banking accounts. This is a second step to verify your identity, such as a text with a code, that makes it harder for scammers to access your account.
• If you have any questions or concerns about Zelle, you can contact Zelle Consumer Support or your financial institution.

I hope this information helps you stay safe and secure. If you have any other questions, feel free to ask me. 😊

[source]

~